Setting Up and Using Sprint Voicemail

To set up your Sprint PCS voicemail, follow these steps:

1. Press and hold the envelope key on your Sprint PCS phone until the display reads "Connecting...(your Sprint phone number)."
2. Create your own personal passcode of 4-10 digits.
3. Record your name announcement (you have 10 seconds to record your name).
4. Record a personal greeting or select the standard greeting (you have 30 seconds to record a personal greeting).
5. Turn One-Touch Access on or off. When turned on, you don't have to enter your passcode when calling voicemail from your Sprint PCS phone while on the Nationwide Sprint PCS Network.

Note: You must complete all the steps above during a single call, or you will need to repeat all the steps the next time you access voicemail.

Voicemail Commands
To listen to your voicemail messages, press and hold the envelope key to launch your voicemail. From here, you can do the following:

• Press 2 to reply to another Sprint PCS subscriber
• Press 3 to advance the message, to get to your personal options and settings, or to reach the following options:


• Notification options
• Administrative options
• Greetings
• Expert Mode


• Press 4 to replay the message
• Press 5 to rewind the message
• Press 6 to forward the message
• Press 7 to erase the message
• Press 8 to call back or place a call
• Press 9 to save the message
• Press 0 for more options
• To send a voicemail message, press 2.
• To place a call, press 8
• To disconnect the call, press *

How can you enable your voicemail passcode? Follow these steps:

1. Access your voicemail account from your Sprint PCS phone.
2. Once in the main menu, press 3 for Change Personal Options.
3. Press 2 for Administrative Options.
4. You will hear “Skip Passcode is currently turned on – to turn it off, press 1.”
5. The passcode you originally created will be played to you. Be sure to remember it as you will be asked to enter it to gain access to your voicemail going forward.

How can you select a new passcode? You can also reset your voicemail passcode by logging into My PCS and following these steps:

1. Select My Personal Information.
2. Select Voicemail Passcode.
3. To reset your passcode, enter a new passcode in the fields displayed. (You must enable the passcode feature in your voicemail settings from your Sprint PCS phone).
4. Verify that your passcode is 4-6 numeric characters.