All Verizon Wireless cellular plans come with basic voicemail. Basic voicemail features include: 3 minute message length, 20 message capacity, 21 days retaining of each message saved.
Setting Up Your Verizon Wireless Voicemail
To set up your basic voicemail from your wireless handset, press *VM or *86 and press "SEND". Listen and follow the instructions which will walk you through selecting a password, recording both a greeting and voice signature for your mailbox.
Retrieving Messages From Your Voicemail
To access your voicemail, press *VM or *86 followed by "SEND". Follow the prompts to enter your password and listen to your messages. Note: If you press *VM or *86 and hear your own greeting or the system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and listen to your messages.
Note: Airtime and other charges will be incurred when using you voicemail from your wireless phone. IN calling minutes do not apply to voicemail retrievals; you will be charged to maintain your connection to your voicemail.
Retrieving Messages From a Phone Other Than Your Cell Phone
Call your cell phone number, if your phone is on and rings, do not answer. When you hear your voicemail greeting or the system message then press # to interrupt and follow the prompts to enter your password and listen to your messages.
Resetting Your Voicemail Password
- If you are registered for 'My Account' on Verizon Wireless' website then select 'My Phone' followed by 'Reset Voicemail Password' to reset your password.
- From your wireless handset, dial *611 (from your cell phone) or call 1-800-922-0204 from any other phone to reach the easy to use automated customer service menu. Select option 2 to reset your voicemail password, then press 1 when prompted for the password reset menu. Follow the prompts for security verification and resetting your password.
- Prepaid customers, dial *611 or 1-866-837-3387 to reach prepay customer service.
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